Cancellation Policy

Last Updated: June 2026

At Drapioo, we understand that customers may need to change or cancel an order after purchase. This Cancellation Policy explains when an order may be cancelled, how cancellation requests are handled, and how refunds are processed.

Because many of our products are custom-made according to customer-selected measurements, fabrics, colors, and styles, cancellation availability depends on the product type and order status.

1. Before Placing an Order

Before submitting your order, we recommend that you carefully review:

• Product descriptions, fabric details, colors, and available options

• Measuring instructions and size requirements

• Header style, lining, panel quantity, and accessories

• Shipping address and contact information

• Estimated production and delivery timelines

• Return, refund, and customization terms

For custom window treatments, we also recommend ordering fabric swatches where available to confirm fabric color, texture, and appearance before purchasing.

If you are unsure about measurements, product options, or installation requirements, please contact us before placing your order.

2. Standard Ready-Made Products

Cancellation Before Shipment

For standard ready-made products, cancellation may be requested before the order has shipped.

If the cancellation request is received within 6 hours after payment confirmation, or before shipment occurs, whichever comes first, the order may be eligible for a full refund.

Cancellation After Shipment

Once the order has been shipped or handed over to the carrier, it can no longer be cancelled. Tracking details will be sent by email after shipment.

If the product is eligible for return, please refer to our Return & Refund Policy after receiving the item.

3. Custom Made-to-Order Products

Many Drapioo products are made specifically according to the customer’s selected measurements, fabric, color, lining, header style, and other custom options.

Cancellation Within 6 Hours

For custom made-to-order products, customers may request cancellation or order changes within 6 hours after placing the order.

We will review the order status and confirm whether cancellation or modification is still possible.

After Production Begins

Once production has started, custom orders generally cannot be cancelled, changed, or refunded for change of mind.

This is because materials may already have been cut, customized, sewn, prepared, or assigned specifically to the customer’s order.

After Shipment

After a custom order has shipped, cancellation is not available.

If there is a manufacturing defect, wrong item, shipping damage, or an error caused by Drapioo, the issue will be handled under our Return & Refund Policy.

4. Why Custom Orders Have a Limited Cancellation Window

Custom products are made according to individual customer specifications. Once production begins, the materials, labor, and production resources are committed to that specific order.

For this reason, cancellation and modification options are limited after the order enters production.

Customers are responsible for reviewing all measurements, product options, colors, and order details before checkout.

5. Order Modification Requests

If you need to change your order, please contact us as soon as possible.

Modification requests may include:

• Measurement changes

• Fabric or color changes

• Lining changes

• Header style changes

• Panel quantity changes

• Shipping address updates

• Contact information updates

Order changes are only possible before production or shipment begins. Once the order has entered production, we may not be able to make changes.

To request a change, email info@drapioo.com with your order number and the requested update.

6. Samples and Swatches

Fabric samples, swatches, sample booklets, and similar sample products cannot usually be cancelled once processed, packed, or shipped.

These items are provided to help customers make informed decisions before ordering custom products.

7. How to Request a Cancellation

To request cancellation, please email us at:

info@drapioo.com

Please include:

• Your order number

• Your full name

• The email address used for the order

• The reason for cancellation

• Whether you are requesting cancellation or modification

Suggested email subject line:

Cancellation Request – Order #[Your Order Number]

Cancellation requests must be submitted in writing by email. We will review the request based on the order status.

8. Cancellation Confirmation

Submitting a cancellation request does not automatically mean the order has been cancelled.

Your order is considered cancelled only after Drapioo confirms the cancellation by email.

If the order has already entered production, fulfillment, or shipment, cancellation may not be available.

9. Refund Timeline for Approved Cancellations

If your cancellation is approved, the refund will be issued to the original payment method.

Typical refund timeline:

• Cancellation review and processing: 1–3 business days

• Refund to original payment method: usually 5–10 business days after approval

Actual refund timing depends on your bank, card issuer, or payment provider.

Drapioo does not provide cash refunds, alternative payment refunds, or refunds to a different account unless required by applicable law.

10. Manufacturing Errors and Defective Products

This Cancellation Policy does not limit your rights if the product is defective, damaged, or incorrectly made due to our error.

If Drapioo confirms a manufacturing defect or order error, we may offer one or more of the following remedies:

• Repair

• Remake

• Replacement

• Refund

Examples of covered issues may include:

• Wrong fabric or color sent

• Incorrect size caused by manufacturing error

• Missing required components

• Significant workmanship defects

• Product damaged before or during delivery, subject to claim review

Please refer to our Return & Refund Policy for full details.

11. Orders That Cannot Usually Be Cancelled

Cancellation may not be available for:

• Custom products after production begins

• Orders already shipped

• Products already handed to the carrier

• Fabric swatches or sample booklets already processed or shipped

• Clearance, final sale, or promotional items where stated

• Orders delayed because of customer-provided incorrect information

• Orders under payment or fraud verification review, unless cancellation is approved by Drapioo

12. Important Notes

• Cancellation requests must be submitted by email.

• Phone requests should be followed by written email confirmation.

• We cannot guarantee cancellation if the order has already entered production or shipment.

• Custom measurements and product specifications cannot usually be changed after production starts.

• Promotional or special-sale orders may have different cancellation terms if clearly stated at the time of purchase.

• Shipping address changes are only available before shipment.

13. Related Policies

Customers should also review:

• Return & Refund Policy

• Shipping Policy

• Payment Policy

• Terms of Service

• Privacy Policy

These policies may apply together with this Cancellation Policy depending on the order status and product type.

14. Contact Information

If you need to cancel or modify an order, please contact us promptly:

Drapioo
Legal business name: Shanghai Gaonian Information Technology Co., Ltd.
Email: info@drapioo.com
Website: drapioo.com
Tel: +8618339405297
Address: Building 1, No. 5500 Yuanjiang Road, Minhang District, Shanghai, China

Customer Service Hours:
Monday to Saturday: 9:30 AM – 6:30 PM, GMT+8
Sunday: 9:30 AM – 5:30 PM, GMT+8

Response Time: Usually within 24–48 hours

This Cancellation Policy is part of our commitment to clear order handling and transparent customer communication. Drapioo reserves the right to update this policy from time to time by posting the revised version on our website.