Frequently Asked Questions

Frequently Asked Questions

Last Updated: June 2026

Welcome to the Drapioo FAQ page. Below you will find answers to common questions about our custom curtains, drapes, shades, ordering process, measurements, shipping, returns, warranty coverage, and product care.

If you need further assistance, please contact us at info@drapioo.com.

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1. Products & Customization

What products does Drapioo offer?

Drapioo provides custom window treatment products, including:

  • Custom curtains and drapes
  • Sheer curtains
  • Linen-look, cotton-blend, velvet-style, and other fabric options
  • Roman shades
  • Roller, zebra, cellular, bamboo, and Venetian-style shades where available
  • Curtain rods, tracks, rings, brackets, and related hardware
  • Fabric swatches or sample materials where available

Product availability may vary depending on the collection, fabric, size, destination, and current inventory.

Can I customize the size?

Yes. Many Drapioo products are made to order based on the measurements and options selected by the customer.

Custom options may include:

  • Width
  • Height / length
  • Fabric
  • Color
  • Lining
  • Header style
  • Panel quantity
  • Mounting or hardware options
  • Optional accessories

Please review the product page carefully before placing your order, as available customization ranges may vary by product.

What lining options are available?

Available lining options may vary by product, but commonly include:

  • Unlined: Lightweight and allows more natural light through
  • Standard lining: Adds privacy and moderate light protection
  • Blackout lining: Designed to block most outside light when properly installed
  • Thermal lining: Helps improve insulation and room comfort

Actual light-blocking and insulation performance may vary depending on installation, window gaps, room conditions, and fabric type.

Do you offer motorized options?

Motorized options may be available for selected shades, curtain tracks, or window treatment systems.

Depending on the product, motorized options may include:

  • Remote control operation
  • App or smart-home compatible features where available
  • Battery-powered or plug-in systems
  • Scheduled opening and closing functions
  • Motorized tracks or lifting systems

Please check the product page for available motorized features before ordering.

Are Drapioo products suitable for homes with children or pets?

Some Drapioo products may offer cordless or motorized options that reduce exposed cords. These options may be more suitable for homes with children or pets.

Customers should carefully review product details and installation instructions. Proper installation and safe use are the customer's responsibility.

2. Ordering & Pricing

How do I place an order?

To place an order:

  1. Choose the product you want.
  2. Select fabric, color, size, lining, header style, and other available options.
  3. Enter your measurements carefully.
  4. Review the product details and final price.
  5. Add the item to your cart.
  6. Complete checkout and payment.
  7. Check your order confirmation email.

For custom products, production begins after payment is confirmed and the order details are accepted.

How is pricing calculated?

Pricing may depend on:

  • Product type
  • Width and height
  • Fabric selection
  • Lining option
  • Header style
  • Quantity
  • Hardware or accessories
  • Motorized features
  • Shipping method
  • Current promotions

The final price will be shown before checkout. Please review all options carefully before completing payment.

Are there hidden fees?

Drapioo aims to display product pricing clearly before checkout. Shipping, taxes, or other applicable charges, if any, will be shown at checkout where applicable.

For international orders, customs duties, VAT, import taxes, or local fees may apply depending on the destination country or region.

Do you offer fabric swatches?

Fabric swatches or samples may be available for selected fabrics. We recommend ordering swatches before purchasing custom products, especially if color, texture, or light-filtering effect is important to you.

Colors may appear differently on screens due to device settings, lighting, and fabric batch variations.

What payment methods do you accept?

Available payment methods are shown at checkout and may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro
  • Apple Pay
  • Google Pay
  • Other available payment options shown at checkout

All payments are processed through secure checkout systems.

Can I cancel my order?

Cancellation availability depends on the product type and order status.

For many custom-made products, cancellation or modification may be requested within 6 hours after placing the order. Once production begins, cancellation or changes may not be possible.

Please review our Cancellation Policy for full details.

3. Measuring & Installation

How do I measure for curtains?

We recommend using a metal measuring tape and recording all measurements carefully.

General tips:

  • Measure in inches unless the product page states otherwise.
  • Measure to the nearest 1/8 inch where possible.
  • Measure width and height more than once.
  • Confirm whether you are measuring the window, rod, or track.
  • Consider rod height, stacking space, and desired curtain length.
  • Review our measuring guide before ordering.

If you are unsure, contact us at info@drapioo.com before placing your order.

What happens if I submit incorrect measurements?

For custom products, the customer is responsible for submitting accurate measurements.

Drapioo generally cannot accept returns or refunds for products made correctly according to customer-submitted measurements, even if the measurements were entered incorrectly.

Please double-check your measurements before checkout.

Do you provide installation instructions?

Installation instructions or guidance may be provided with applicable products.

Depending on the product, installation may require:

  • Measuring tape
  • Pencil
  • Level
  • Screwdriver
  • Power drill
  • Drill bits
  • Wall anchors
  • Step ladder
  • Suitable mounting surface

Customers should follow all installation instructions carefully. Incorrect installation may affect product performance and may cause damage.

Do I need professional installation?

Many products can be installed by customers with basic tools. However, professional installation may be recommended for large curtains, heavy hardware, motorized systems, ceiling mounts, or complex window layouts.

4. Shipping & Delivery

Where does Drapioo ship?

Drapioo primarily ships from China to the United States. Available destinations may vary depending on product type, shipping carrier, and checkout availability.

We currently ship to most parts of the United States, excluding certain remote areas, islands outside the continental United States, PO Boxes for larger items, and military addresses where delivery is unavailable.

How long does production take?

Typical handling or customization time is usually:

  • Custom curtains and drapes: 3–5 business days
  • Roman shades and selected shades: 3–5 business days
  • Motorized products: usually 3–5 business days, depending on product details
  • Swatches or samples: timing may vary by product and availability

Production time may be longer during peak seasons, holidays, or high-demand periods.

What are the shipping options?

Typical shipping options may include:

  • Standard Shipping: 15–25 business days, excluding processing time
  • Expedited Shipping: 9–14 business days, excluding processing time

Total estimated delivery time depends on both production time and shipping time.

What is the total delivery timeline?

Estimated total timelines:

  • Standard Shipping total timeline: usually 18–30 business days, including 3–5 business days processing time
  • Expedited Shipping total timeline: usually 12–19 business days, including 3–5 business days processing time

Delivery estimates are not guaranteed and may be affected by customs, carrier delays, holidays, weather, or other circumstances beyond our control.

How do I track my order?

After your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take several business days to appear after the package has been handed to the carrier.

What should I do if my package arrives damaged?

If your package or product arrives damaged:

  1. Keep the original packaging.
  2. Take clear photos of the outer carton, shipping label, packaging damage, and product damage.
  3. Contact us at info@drapioo.com as soon as possible.
  4. Include your order number, tracking number, and photos or videos.

Visible shipping damage should be reported promptly, preferably within 7 days of delivery.

5. Returns & Warranty

What is Drapioo's return policy?

Return eligibility depends on the product type and reason for return.

Returns or remedies may be available for:

  • Manufacturing defects
  • Incorrect items sent
  • Products damaged in transit
  • Products not made according to confirmed order specifications due to our error

Returns are generally not available for:

  • Change of mind
  • Customer measurement errors
  • Incorrect color or fabric selected by the customer
  • Custom products made correctly according to submitted specifications
  • Used, washed, installed, modified, or damaged items
  • Normal color differences caused by lighting, screen settings, or fabric batch variation

Please review our Return & Refund Policy for complete terms.

How do I request a return or claim?

Email info@drapioo.com with:

  • Order number
  • Name and email used for the order
  • Description of the issue
  • Photos or videos
  • Tracking information where applicable
  • Date of delivery

Please wait for return authorization before sending any product back. Unauthorized returns may be refused or delayed.

What warranty does Drapioo provide?

Drapioo provides limited warranty support for eligible manufacturing defects.

Warranty coverage may vary depending on product type, product documentation, and product page details.

Covered issues may include confirmed manufacturing defects in:

  • Fabric
  • Stitching
  • Hemming
  • Supplied hardware
  • Lining
  • Motorized components where applicable

Normal wear and tear, incorrect installation, misuse, customer measurement errors, improper cleaning, and unauthorized modifications are not covered.

How do I submit a warranty claim?

Email info@drapioo.com with the subject line:

Warranty Claim – Order #[Your Order Number]

Please include:

  • Order number
  • Purchase or delivery date
  • Product description
  • Description of the issue
  • Clear photos or videos
  • When the issue was first noticed

We will review the claim and respond with next steps.

6. Care & Maintenance

How should I clean my curtains?

Care instructions depend on the fabric type. Always follow the care label or product instructions provided with your order.

General guidance:

  • Vacuum gently with a soft brush attachment to remove dust.
  • Spot clean only where recommended.
  • Avoid bleach and harsh chemicals.
  • Do not machine wash unless the care instructions allow it.
  • Professional cleaning may be recommended for delicate or lined fabrics.

How should I care for Roman shades or structured shades?

For Roman shades and structured shades:

  • Dust or vacuum regularly with a soft brush.
  • Spot clean gently where appropriate.
  • Avoid soaking, machine washing, or submerging the product.
  • Keep lifting mechanisms dry.
  • Do not force the mechanism if it does not operate normally.

How long do Drapioo products last?

Product lifespan depends on fabric type, installation quality, sunlight exposure, daily use, cleaning method, and environment.

With proper care, custom curtains and shades can provide years of regular residential use.

7. Still Have Questions?

For product, measurement, order, shipping, return, warranty, or payment questions, please contact us:

Drapioo
Legal business name: Shanghai Gaonian Information Technology Co., Ltd.
Email: info@drapioo.com
Website: drapioo.com
Phone: +8618339405297
Address: Building 1, No. 5500 Yuanjiang Road, Minhang District, Shanghai, China

Customer Service Hours:
Monday to Saturday: 9:30 AM – 6:30 PM, GMT+8
Sunday: 9:30 AM – 5:30 PM, GMT+8

Response Time: Usually within 24–48 hours

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Thank you for choosing Drapioo for your custom window treatment needs.

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