Product Information & Accuracy Statement

At Drapioo, we aim to provide clear, truthful, and practical product information so customers can make informed decisions before placing an order. Because many of our products are custom-made window treatments, we understand that accurate descriptions, measurements, materials, colors, pricing, and delivery information are especially important.

This statement explains how we present product information, how we describe custom-made products, and how we maintain transparency across drapioo.com.

1. Our Accuracy Commitment

Drapioo is committed to presenting product information in a clear and responsible manner. We make reasonable efforts to ensure that product listings, specifications, images, prices, shipping details, and policy information are accurate and up to date.

Our standards include:

Providing clear product descriptions and specifications
Stating material information in product details where applicable
Showing price-affecting options before checkout
Displaying accurate product images and variant information
Explaining custom product limitations clearly
Communicating production and shipping timelines transparently
Avoiding exaggerated, unsupported, or misleading claims
Maintaining compliance with applicable e-commerce and advertising standards

If any product information is found to be incorrect or incomplete, we reserve the right to correct it at any time.

2. Product Descriptions and Materials

We describe our products based on available specifications, supplier information, production details, and product characteristics.

Material descriptions are intended to help customers understand the appearance, texture, and function of each product. When a product is described as “linen-look,” “linen-textured,” “velvet-like,” or similar, such wording refers to the visual appearance or texture unless the product specification clearly states the actual material composition.

Common material categories may include:

Polyester or polyester blends
Linen blends
Cotton blends
Velvet or velvet-style fabrics
Sheer or semi-sheer fabrics
Blackout or room-darkening materials
Other fabric types listed on the product page

Customers should review the product specifications carefully before purchasing. If you need confirmation about a fabric composition, please contact us before placing your order.

3. Light Control and Privacy Descriptions

Light control descriptions are provided to help customers compare fabric performance. Actual results may vary depending on window size, installation method, surrounding gaps, wall color, outdoor brightness, and room conditions.

General descriptions may include:

Blackout: Designed to block most external light when properly installed
Room Darkening: Reduces brightness significantly but may not block all light
Light Filtering: Allows natural light to enter while softening glare
Semi-Sheer: Allows more light through while offering limited daytime privacy
Sheer: Mainly decorative and allows substantial light transmission

No curtain or shade can guarantee complete light blocking unless installed in a way that minimizes all surrounding gaps.

4. Sizes, Measurements, and Tolerances

Custom window treatments are made based on the measurements submitted by the customer. Customers are responsible for checking all measurements before placing an order.

Product size information may be shown in inches, centimeters, or both depending on the product page.

Please note:

Width usually refers to finished curtain or product width unless otherwise stated.
Height or length usually refers to finished product length unless otherwise stated.
Custom sizing is produced according to the options selected at checkout.
Minor size variations may occur due to fabric behavior, cutting, sewing, hemming, and finishing.
A normal tolerance of approximately ±0.5–1 inch may apply unless a product page states otherwise.

For best results, customers should follow our measuring guide or contact us for measurement support before ordering.

5. Product Images and Color Representation

We make reasonable efforts to display product images, colors, textures, and details accurately. However, actual colors may vary slightly due to:

Screen and device settings
Lighting conditions during photography
Room lighting in the customer’s home
Fabric batch differences
Natural texture or weave variation
Image compression or display differences

Product images may include close-ups, lifestyle images, room scenes, and variant images to help customers understand the item. Lifestyle images are for reference and may include props, furniture, or accessories that are not included unless clearly stated.

We recommend ordering fabric swatches where available before purchasing custom products.

6. Custom-Made and Made-to-Order Products

Many Drapioo products are custom-made or made to order. This means the product may be produced after the customer submits the order and selects the required size, fabric, style, color, lining, header type, or accessories.

Custom options may include:

Width and height
Fabric type
Color
Lining
Header style
Panel quantity
Tracks, rods, or accessories
Special configuration requests where available

Because custom products are made according to customer-selected specifications, they may not be eligible for return or refund due to change of mind, incorrect customer measurements, unsuitable color choice, or incorrect option selection. Please review our Return & Refund Policy before placing an order.

7. Product Performance Information

Product performance descriptions are provided for general guidance and are based on normal use conditions.

Performance may vary depending on installation quality, room environment, window type, product size, fabric weight, and customer usage.

Examples of product performance descriptions include:

Light reduction
Privacy level
Thermal comfort
UV reduction from sunlight blocking
Basic sound softening from fabric density
Decorative and functional coverage

We do not claim medical, health, antibacterial, antimicrobial, fire-retardant, child-safe, chemical-free, hypoallergenic, or environmental certification benefits unless such claims are clearly supported by recognized certification or testing documentation.

8. Pricing Transparency

Drapioo aims to display pricing clearly before checkout. Some products may show a starting price such as “From $XX,” which usually reflects the lowest available configuration.

The final price may change depending on:

Product size
Fabric selection
Lining option
Header style
Accessories
Quantity
Shipping method
Promotions or discounts
Applicable taxes or fees

The final order amount will be shown at checkout before payment is completed. We do not intentionally add hidden handling fees or undisclosed surcharges after purchase through our website.

If an obvious pricing error occurs, such as a technical issue or incorrect display price, we reserve the right to correct the error and contact the customer before processing the order.

9. Production and Shipping Information

Production and shipping timelines are estimates and may vary depending on order details, product type, customization requirements, logistics conditions, holidays, customs checks, or carrier delays.

Typical timelines:

Handling / Customization Time: 3–5 business days
Standard Shipping: 15–25 business days, excluding processing time
Expedited Shipping: 9–14 business days, excluding processing time

Tracking information will be provided by email after shipment. Tracking updates may take several business days to appear after the package is handed to the carrier.

Estimated delivery dates are not guaranteed unless expressly confirmed in writing.

10. Quality Control

Before shipment, Drapioo may conduct quality control checks depending on product type and order details.

Quality checks may include:

Fabric inspection
Measurement verification
Sewing and finishing review
Color and option confirmation
Packaging inspection
Review of selected order specifications

If a product is confirmed to have a manufacturing defect or was made incorrectly due to our error, we will review the case according to our Return & Refund Policy.

11. Returns, Refunds, and Customer Responsibility

Because many Drapioo products are custom-made, customers should review all order details carefully before payment.

Customers are responsible for:

Submitting accurate measurements
Selecting the correct fabric, color, lining, and style
Reviewing the order summary before checkout
Checking shipping information carefully
Contacting us promptly if changes are needed before production begins

If a product arrives damaged, defective, or incorrect, customers should contact us with order details, photos, videos, and tracking information so we can review the issue.

For full terms, please refer to our Return & Refund Policy.

12. Advertising and Merchant Platform Compliance

Drapioo aims to follow applicable e-commerce, advertising, and merchant platform standards, including requirements relating to accurate product information, clear pricing, transparent shipping terms, and truthful promotional content.

We do not intentionally use:

False product descriptions
Misleading material claims
Fake reviews
Artificial urgency tactics
Hidden fees
Deceptive discount claims
Misrepresentation of product origin
Unauthorized use of third-party brands or trademarks
Product images that intentionally mislead customers about what is being sold

If any listing, advertisement, or product page contains an error, we may correct or update it at any time.

13. Information Updates

Product information may be updated from time to time due to:

Fabric availability changes
Supplier updates
Manufacturing adjustments
Price changes
Shipping policy updates
Customer feedback
Compliance requirements
Website improvements

Continued use of drapioo.com after updates are published means that customers accept the revised information as displayed on the website.

14. Contact Information

If you notice an error, need clarification, or have questions about a product listing, please contact us before placing your order.

Drapioo
Legal business name: Shanghai Gaonian Information Technology Co., Ltd.
Email: info@drapioo.com
Website: drapioo.com
Tel: +8618339405297
Address: Building 1, No. 5500 Yuanjiang Road, Minhang District, Shanghai, China

Customer Service Hours:
Monday to Saturday: 9:30 AM – 6:30 PM, GMT+8
Sunday: 9:30 AM – 5:30 PM, GMT+8

Response Time: Usually within 24–48 hours

This Product Information Accuracy Statement forms part of our commitment to transparency, fair presentation, and responsible customer communication.