Shipping policy
Shipping Policy Last Updated: August 2026
1. Order Processing & Production All curtains, shades, and blinds are custom made to order. Production begins after payment is confirmed.
- Production Time: 3–5 business days
- Orders placed on weekends or public holidays begin production the next business day.
- You will receive a shipping confirmation email with tracking information once your order ships.
2. Shipping Methods & Delivery Times
| Shipping Method | Transit Time | Estimated Total (Production + Transit) |
|---|---|---|
| Standard Shipping | 15–25 business days | 18–30 business days |
| Expedited Shipping | 9–14 business days | 12–19 business days |
Transit times are estimates and may vary due to carrier delays, customs processing, or peak seasons. Business days exclude weekends and public holidays.
3. Shipping Rates
- Free Standard Shipping on orders of $299 or more (before taxes and discounts).
- Expedited shipping rates are calculated at checkout based on order size and destination.
4. Shipping Destinations We currently ship to the United States. For international shipping inquiries, please contact us at info@drapioo.com.
5. Tracking Your Order A tracking number will be emailed to you once your order has shipped. Please allow 24–48 hours for tracking information to update after you receive the shipping confirmation.
6. Delays & Issues If your order has not arrived within the estimated delivery window, please contact us at info@drapioo.com with your order number. We will investigate with the carrier and provide an update within 2 business days.
7. Damaged or Lost Shipments
- Visible shipping damage must be reported within 7 days of delivery with photos of the packaging and item.
- If tracking shows delivered but you have not received the package, please contact the carrier first, then reach out to us if the issue is not resolved.
Contact
Email: info@drapioo.com
Address: Building 1, No. 5500 Yuanjiang Road, Minhang District, Shanghai, China