Warranty & Quality Assurance Policy

Our Quality Promise

At Drapioo, we are committed to providing well-made custom curtains, drapes, shades, and window treatment products. Because many of our products are made to order, we place strong emphasis on accurate production, careful inspection, and responsive after-sales support.

This Warranty & Quality Assurance Policy explains what is covered, what is not covered, and how customers can submit a warranty or quality claim.

1. Quality Commitment

Drapioo aims to make the custom window treatment process clear, reliable, and customer-friendly. To support this, we provide:

Product information and measuring guidance before purchase
Fabric swatches or samples where available
Email support for measurement and product selection questions
Made-to-order production based on submitted specifications
Quality inspection before shipment
After-sales support for eligible quality issues
Review of manufacturing defects, shipping damage, or order errors

Custom-made products are produced according to the customer’s selected measurements, fabric, color, style, lining, and configuration. For this reason, customers should carefully review all details before placing an order.

2. Limited Warranty Coverage

Drapioo provides limited warranty coverage for eligible manufacturing defects in materials or workmanship.

Warranty coverage may vary depending on product type, product page details, order confirmation, or specific product documentation.

Standard Window Treatment Products

Standard curtains, drapes, non-motorized shades, and similar products may be covered against qualifying manufacturing defects for a limited warranty period stated on the product page or order documentation.

Covered issues may include eligible defects in stitching, fabric construction, hemming, hardware supplied by Drapioo, or workmanship.

Premium or Lined Products

Premium fabric products, lined curtains, Roman shades, or similar upgraded products may include extended coverage where stated on the product page or order confirmation.

Coverage may include manufacturing defects relating to fabric, lining, structure, and supplied hardware.

Motorized or Automated Products

Motorized shades, automated tracks, remote controls, motors, and related electronic components may carry separate warranty terms depending on the product model and supplier warranty.

Motorized product warranty coverage may include qualifying failures of motors, remote controls, or electronic components caused by manufacturing defects.

3. What Is Covered

This limited warranty applies to qualifying manufacturing defects that existed at the time of production or delivery.

Covered issues may include:

Fabric and Material Defects

Significant fabric flaws present upon delivery
Tears, holes, or visible defects caused by manufacturing error
Major weave or texture defects beyond normal fabric variation
Lining separation caused by poor construction
Material defects confirmed by Drapioo after review

Workmanship Issues

Loose seams or hems caused by poor stitching
Incorrect construction caused by Drapioo
Missing required components
Incorrect product made due to our production error
Significant finishing defects that affect normal use

Measurement or Specification Errors Caused by Drapioo

Product made to a different size than the confirmed order specifications
Wrong fabric, color, lining, or header style sent
Incorrect accessories supplied compared with the order confirmation

Normal measurement tolerance may apply due to fabric behavior, cutting, sewing, and finishing. Minor variations within accepted tolerance are not considered defects.

Hardware and Components

Where hardware or components are purchased from Drapioo, coverage may include:

Defective hooks, rings, grommets, brackets, rods, or tracks
Shade lifting mechanism defects caused by manufacturing issues
Motor or remote-control failure covered by applicable motorized product warranty

4. What Is Not Covered

This limited warranty does not cover issues caused by normal use, customer error, improper installation, environmental conditions, or unauthorized changes.

Not covered issues include:

Normal Wear and Aging

Gradual fading from sunlight exposure
Normal fabric aging or softening over time
Minor fraying from regular use
Dust, stains, or general soiling
Natural color changes due to long-term exposure

Environmental Damage

Water damage, humidity damage, mold, or mildew
Damage caused by insects, pets, rodents, smoke, or odors
Damage caused by extreme heat, cold, weather, or outdoor exposure
Damage from improper storage conditions

Installation or Use Problems

Damage caused by incorrect installation
Failure to follow installation instructions
Damage caused by pulling, forcing, dropping, or rough handling
Improper mounting or insufficient wall support
Use of the product for unintended purposes

Cleaning and Maintenance Issues

Damage caused by washing when washing is not recommended
Shrinkage caused by improper cleaning
Use of bleach, harsh chemicals, abrasive cleaners, or unsuitable detergents
Damage caused by dry cleaning unless specifically recommended
Failure to follow the care instructions provided with the product

Customer-Provided Errors

Incorrect measurements submitted by the customer
Wrong fabric, color, lining, or style selected by the customer
Change of mind after production begins
Unsuitable product selection for the customer’s room, window, or installation environment
Minor color differences between screen display, swatches, and finished products due to lighting, screen settings, or dye-lot variation

Unauthorized Modifications

Alterations made by the customer or third parties
Repairs performed by unauthorized persons
Use of non-original replacement parts
Removal or modification of original components

Other Exclusions

Products purchased from unauthorized third parties
Labor costs for removal, reinstallation, or third-party installation
Incidental or consequential damages, including damage to walls, furniture, flooring, or other property
Products that have been misused, neglected, or improperly maintained

5. Warranty Claim Requirements

To submit a warranty or quality claim, please contact Drapioo by email.

Email: info@drapioo.com
Suggested subject line: Warranty Claim – Order #[Your Order Number]

Please include the following information:

Order number
Name and email address used for the order
Date of delivery
Product name or description
Clear description of the issue
When the issue was first noticed
Photos or videos showing the issue
Photos of the full product and close-up images of the affected area
Photos of packaging if the item arrived damaged
Any relevant measurements, if the claim relates to size

Incomplete claims may require additional information before review.

6. Claim Review Process

After receiving your claim, Drapioo will review the information provided and may request additional photos, videos, measurements, or order details.

Our general review process includes:

Confirming the order information
Reviewing the submitted evidence
Checking whether the issue falls within warranty coverage
Determining whether the issue is caused by manufacturing, shipping, installation, customer measurement, or normal use
Providing a resolution decision by email

We aim to respond to warranty and quality-related inquiries within 24–48 hours. More complex cases may require additional review time.

7. Available Resolutions

If Drapioo confirms that the issue is covered under this policy, we may offer one or more of the following solutions:

Repair guidance or replacement parts
Remake of the affected product
Replacement of the affected item
Partial refund where appropriate
Full refund if repair, remake, or replacement is not feasible

The available remedy will depend on the nature of the issue, product type, order status, and supporting evidence.

Refunds, when approved, will be issued to the original payment method.

8. Return of Defective Products

In some cases, Drapioo may require the defective product to be returned for inspection before a replacement, remake, or refund is processed.

If the issue is confirmed as Drapioo’s error or a covered manufacturing defect, we will provide return instructions. Unauthorized returns may be refused or delayed.

Customers should not dispose of the product or packaging until the claim has been reviewed and resolved.

9. Shipping Damage

If an item arrives damaged, please contact us promptly.

Customers should provide:

Photos of the outer shipping carton
Photos of the shipping label
Photos of damaged packaging
Photos or videos of the damaged product
Tracking number
Order number

Visible shipping damage should be reported as soon as possible, preferably within 7 days of delivery. Carrier claim requirements may apply.

10. Warranty Period Start Date

The warranty period begins on the delivery date shown by the carrier tracking record.

If the delivery date cannot be confirmed, the warranty period may be calculated from a reasonable date after shipment based on available tracking information.

Proof of purchase is required for warranty service.

11. Care and Maintenance Recommendations

To help maintain product quality and avoid preventable damage, customers should follow the care instructions provided with the product.

General recommendations:

Handle fabric and hardware gently during installation and use
Avoid pulling strongly on curtains, shades, cords, tracks, or motorized components
Keep products away from excessive moisture, direct heat sources, and harsh chemicals
Use appropriate cleaning methods for the fabric type
Vacuum gently with a soft brush attachment where suitable
Spot clean only when recommended
Keep pets from scratching or pulling the fabric
Follow installation instructions carefully
Use suitable wall anchors and supports for hardware

For motorized products:

Do not force the mechanism manually unless the product instructions allow it
Keep electronic components dry
Replace remote batteries when needed
Follow all safety and operating instructions

Failure to follow care, use, or installation instructions may void warranty coverage.

12. Customer Responsibilities

Customers are responsible for:

Reviewing product details before purchase
Submitting accurate measurements
Selecting the correct fabric, color, lining, and product options
Reading and following measuring and installation guides
Inspecting products shortly after delivery
Reporting issues promptly with supporting evidence
Keeping packaging until any damage or quality claim is resolved

Drapioo is not responsible for issues caused by incorrect customer measurements, unsuitable product selection, improper installation, or misuse.

13. Warranty Limitations

This limited warranty is available only to the original purchaser and is not transferable.

To the fullest extent permitted by applicable law, Drapioo’s responsibility under this policy is limited to repair, replacement, remake, or refund of the affected product, as determined after claim review.

This policy does not exclude or limit any consumer rights that cannot be excluded under applicable law.

14. Additional Recommendations Before Ordering

To reduce the risk of ordering issues, we recommend that customers:

Order fabric swatches where available
Measure carefully and record measurements in the required unit
Review product specifications before checkout
Confirm color, lining, header style, and panel quantity
Contact Drapioo before purchase if unsure about measurements or options
Inspect the order promptly after delivery

15. Contact Information

For warranty claims, quality issues, or product support, please contact us:

Drapioo
Legal business name: Shanghai Gaonian Information Technology Co., Ltd.
Email: info@drapioo.com
Website: drapioo.com
Tel: +8618339405297
Address: Building 1, No. 5500 Yuanjiang Road, Minhang District, Shanghai, China

Customer Service Hours:
Monday to Saturday: 9:30 AM – 6:30 PM, GMT+8
Sunday: 9:30 AM – 5:30 PM, GMT+8

Response Time: Usually within 24–48 hours

16. Final Statement

Drapioo stands behind the quality of its custom window treatments and will review eligible quality concerns in a fair and practical manner. Our goal is to provide products that match confirmed order specifications and to support customers when genuine manufacturing or quality issues occur.

Thank you for choosing Drapioo for your custom curtains, drapes, shades, and window treatment products.