Warranty Quality Assurance Policy

Last Updated: August 2026

1. Warranty Coverage by Product Category

All DRAPIOO products are covered by a limited warranty against manufacturing defects, starting from the date of delivery.

Product Category	Warranty Period	Starts From
Standard fabric curtains, roller shades, roman shades, cellular shades, bamboo blinds	1 Year	Date of delivery
Motorized systems and remote control components	2 Years	Date of delivery
Hardware accessories (rods, tracks, brackets, rings, hooks)	6 Months	Date of delivery

2. What Is Covered

This warranty covers manufacturing defects, including:

• Structural failures (broken seams, delamination, fabric separation)
• Mechanism failures under normal use (lift systems, cordless mechanisms, motorized components)
• Hardware defects (bent or broken brackets, faulty tracks)
• Significant color inconsistency compared to the ordered specification

3. What Is Not Covered

This warranty does not cover:

• Normal wear and tear, fading from sun exposure, or natural aging of fabric
• Damage caused by improper installation, misuse, or modification
• Cosmetic issues that do not affect function (minor texture variation, dye-lot differences)
• Damage caused by accidents, water, pests, or environmental conditions
• Customer measurement errors (incorrect dimensions submitted at checkout)
• Products that have been altered, washed contrary to care instructions, or repaired by a third party

4. How to Make a Warranty Claim

1. Email info@drapioo.com within the warranty period
2. Include your order number, date of delivery, and a description of the issue
3. Attach clear photos or video showing the defect
4. Our team will review your claim within 2 business days and confirm next steps

Approved warranty claims will be resolved by repair, remake, replacement, or refund at DRAPIOO's discretion.

5. Warranty Remedies

• Repair or Remake: We will repair or remake the item at no cost, including return shipping for verified defect cases
• Replacement: If repair or remake is not feasible, we will send a replacement item
• Refund: If none of the above is possible, a full refund will be issued to the original payment method

6. Statutory Rights

This limited warranty does not affect your statutory consumer rights under applicable laws. Where local consumer protection laws provide greater rights, those rights take precedence.

Contact

DRAPIOO
Email: info@drapioo.com
Address: Building 1, No. 5500 Yuanjiang Road, Minhang District, Shanghai, China
Business Hours: Mon–Sat 9:30 AM – 6:30 PM (GMT+8)